Refund Policy – Hart Massage

At Hart Massage, your appointment time is reserved especially for you. Because of this, we have a clear cancellation and refund policy to ensure fairness and to protect our small business.

Cancellations

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

• Cancellations made with less than 24 hours’ notice will be charged the full appointment fee.

• This fee is non-refundable, as we may be unable to fill the appointment at short notice.

If you need to cancel because of a long-term medical condition that varies day to day, or if you are more than 37 weeks pregnant, we will discuss the cost implications on a case-by-case basis.

No-Shows

Failure to attend an appointment without notice will also incur the full appointment fee.

An invoice for any cancellation or no-show charges will be emailed to you and must be paid within 7 days.
Payment must be received before any further bookings can be made.

Late Arrivals

If you arrive late, your appointment will still end at the scheduled time.
We cannot offer refunds or extend appointments to make up lost time.

Illness

If you are unwell, please contact us as soon as possible to rearrange your appointment.
Please note: our 24-hour cancellation policy may still apply, depending on circumstances.

Refunds for Services

Because massage therapy is a time-based service, refunds are not offered once an appointment has taken place.

If Hart Massage needs to cancel your appointment (e.g., due to practitioner illness), you will be offered the choice to reschedule or receive a full refund of any payment made.

Gift Vouchers

Gift vouchers are non-refundable but may be transferred to another person.
They must be used before their stated expiry date.